Elevating Home Care Services in Eden Prairie 

In the ever-evolving landscape of healthcare, BrightStar Care stands out as a beacon of compassionate and comprehensive home care services. Recently, we had the pleasure of speaking with Lisa Traiser, a dedicated Business Development Manager from BrightStar Care, who shared insights into their mission, values, and the impactful work they do.

A Commitment to Compassionate Care 

BrightStar Care’s mission is clear: “Committed to providing top-quality, compassionate care to all our clients through home care and medical staffing across the country.” This commitment is not just about delivering services but about enhancing the quality of life for those they serve. The company operates on core values of compassion, integrity, excellence, trustworthiness, accountability, and reliability, ensuring that each client receives not only care but also respect and dignity.

A Personal Journey into Home Care 

Lisa Traiser’s journey into home care is both inspiring and personal. “I had a change of careers after I was diagnosed with breast cancer,” Lisa explains. “I wanted to be in a career that aligned with my heart and desire to advocate for seniors.” This pivotal moment led her to shift from marketing and sales in assisted living to exploring home health care, where she discovered the value of personalized, one-on-one support.

Her initial experience in assisted living exposed her to some of the gaps in care, which fueled her passion for home care. “Home care is not a one-size-fits-all approach. It’s one-on-one care, A personalized care plan along with developing memories and meaningful moments with your caregiver. It is priceless,” Lisa adds.

Expanding Services: Infusion Therapy for Hospice Patients 

BrightStar Care continuously evolves to meet the complex needs of its clients. One of the most recent offerings is infusion therapy for hospice patients, a service that provides critical support in the comfort of a patient’s home. “This addition to our services allows us to provide a higher level of care for hospice patients, helping manage symptoms and improve their quality of life during such a sensitive time,” Lisa explains.

This innovative service is just one example of BrightStar Care’s commitment to providing medical expertise in a home setting, making the transition from hospital or facility care to home as seamless as possible.

Understanding Home Care: Beyond the Basics 

BrightStar Care offers a wide range of services designed to cater to various needs, from non-skilled assistance to highly skilled medical care. As Lisa notes, “We provide everything from personal cares, meal prep, shopping, laundry, transportation to appointments, awake 24-hour care to skilled services like Clinical Care, Medication setup, Wound care, Infusion therapy, Physical Therapy and Occupational therapy.”

Additionally, as an approved referral partner for veterans, BrightStar Care offers essential services to those who have served our country, further demonstrating their commitment to diverse client needs. 

Addressing Misconceptions and Challenges

One common misconception about home care is that it is merely a stopgap solution or lacks the professionalism found in institutional settings. Lisa emphasizes, “Home care isn’t just about hiring people to look after our elders. It’s about providing quality care with a heart to serve, delivered by trained professionals who are committed to making a difference.”

BrightStar Care ensures that all caregivers undergo rigorous background checks and training, including specialized programs in Parkinson’s and dementia care, upholding the highest standards of care.

The COVID-19 pandemic presented significant challenges, particularly with caregiver shortages and burnout. Lisa highlights BrightStar Care’s response: “We know that our caregivers are monumental in our business, so we prioritize paying them well and offering benefits like insurance. Our 'Reaching for the Stars' program rewards exceptional caregiver contributions, fostering a motivated and engaged team.”

Guiding Families Through the Care Journey 

For families considering home care, Lisa advises, “Talk to someone who has used home care services and is happy with them. Referrals from trusted sources, like hospitals or senior living communities, can also be valuable.” BrightStar Care offers free consultations to help families make informed decisions, connecting them with additional resources if needed.

A Versatile and Inclusive Approach 

Home care is not limited to seniors; it can benefit individuals of all ages. “Home care can be for a child or someone simply recovering from surgery,” Lisa explains. “It’s about providing support when and where it’s needed.”

In Conclusion 

BrightStar Care, under the guidance of dedicated professionals like Lisa Traiser, is transforming the home care experience in Eden Prairie. Their commitment to high-quality, compassionate care is evident in every aspect of their services. As Lisa aptly puts it, “It’s not just about what we do but how we make a difference in the lives of those we care for.”

For more information about BrightStar Care and how they can assist you or your loved ones, visit their website or contact them directly.

Lisa Traiser, Business Development Manager Lisa.Traiser@brightstarcare.com

What Makes BrightStar Care Different?

• Joint Commission Accredited
• Comprehensive Home Care Licensed by the State of Minnesota
• Flexible care options: no minimum required, with 1 to 24-hour care available
• Offering a full spectrum of services, from companion care to skilled nursing
• Awarded Best of Home Care Provider of Choice by Home Care Pulse
• VA Approved Provider
• 24/7 support: phone answered live by staff with round-the-clock access to an RN for medical questions
• All CNAs and home health aides have at least 1 year of hands-on caregiving experience and undergo an extensive screening process, including a pre-employment drug screen
• Caregivers experienced in supporting clients with hospice, dementia, Parkinson’s, CHF, COPD, and MS

If you're interested in having an interview for a member blog, please email Grace Leapaldt at grace.leapaldt@epchamber.org for more details!